AI and predictive analytics are increasingly being piloted to predict humanitarian crises and needs. However, crisis-affected communities are rarely involved in designing, testing or managing these tools. In this blog we introduce our research on ‘collective crisis...
Crises are by definition breaking points. Something that we thought would hold – peace, health, transit system, electric supply, a way of life, a society – shatters. While dealing with the crisis, our understanding of the vulnerability of our world increases, as does...
Any way you look at it 2020 was unprecedented, complex and challenging, and there is little indication that things will get any easier in the near future. Amongst the many difficulties we faced, however, a number of positives emerged alongside some key lessons for us...
Should volunteers be paid for their labour? Such a question may seem a contradiction in terms – isn’t the point of volunteering that you give time for free? But newly published research from Northumbria University’s Centre for International Development and the...
The UN has reminded us that the climate crisis is the biggest threat facing humanity over the long term. According to the World Food Programme, 270 million people are nearing the brink of starvation and now, the impact of the COVID-19 pandemic and the climate crisis...
Customer centricity is the new buzzword, when talking about providing services. The Red Cross and Red Crescent Movement uses the approach of ‘Community engagement and accountability (CEA)’ to include participation of the ‘customer’, the beneficiary. But is this...