{"id":236620,"date":"2021-02-25T15:13:31","date_gmt":"2021-02-25T14:13:31","guid":{"rendered":"https:\/\/solferinoacademy.com\/?p=236620"},"modified":"2021-11-29T14:25:02","modified_gmt":"2021-11-29T13:25:02","slug":"from-everything-on-paper-to-everything-digital-a-challenge","status":"publish","type":"post","link":"https:\/\/solferinoacademy.com\/ru\/from-everything-on-paper-to-everything-digital-a-challenge\/","title":{"rendered":"From everything on paper to everything digital"},"content":{"rendered":"\n[et_pb_section][et_pb_row][et_pb_column type=»4_4″][et_pb_text]\n

Photo Credits: Red Cross Aruba and Red Cross Cura\u00e7ao <\/strong><\/p>\n\n\n\n

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Reaching 3500% more people than before — Red Cross\u2019 road to digitalisation in the Dutch Caribbean (Cura\u00e7ao, Aruba and Sint Maarten).<\/h3>\n\n\n\n

The Red Cross branches in the Dutch Caribbean countries Aruba, Cura\u00e7ao and Sint Maarten saw their work increase tremendously, almost overnight, when the corona crisis hit. They went from serving 5-200 households a month with food vouchers to reaching up to a whopping 7000 households monthly per branch. How? By radically digitising their operations, with the support of the Netherlands Red Cross (NLRC) and its Data and Digital team 510<\/a>. <\/p>\n\n\n\n

Technology is important, but mindset determines whether it works<\/p>Lars Stevens, 510<\/cite><\/blockquote><\/figure>\n\n\n\n

\u201cThe biggest challenge was to shift the mindset towards working online,<\/strong>\u201d says Maisy Scharbay, branch manager of RC Cura\u00e7ao. <\/p>\n\n\n\n

Currently, the branches are assisting 20-30% of the population with food and hygiene. The aid is now given using digital tools. <\/p>\n\n\n\n

After the online self-registration via Kobo, a free open-source tool for mobile data collection, potential beneficiaries are asked for their personal data to see if they meet the eligibility criteria, and are asked for their preferred modality (Ready to Eat meal, Food parcel or E-voucher). The potential beneficiary receives a phone or skype call, in which their data is checked. The selection criteria and whether they fit in it are also explained to them.<\/p>\n\n\n\n

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Once admitted, their data gets transferred from Kobo to a Customer Relation Management (CRM) database, from where all aid and communication is initiated. The only paper that is still being used is the distribution list with signatures by the beneficiary, confirming they have received the aid.  <\/p>\n\n\n\n

If there is a working system now, let us not reinvent the wheel<\/p>Maisy Scharbay, branch manager of RC Cura\u00e7ao<\/cite><\/blockquote><\/figure>\n\n\n\n

\u201cActually, even these are then scanned and saved online<\/strong>\u201d, says Caroline Delori, the NLRC regional relief delegate.  <\/p>\n\n\n\n

Working digitally has improved the communication and engagement with beneficiaries. Reaching out to beneficiaries is done via Twilio<\/a>, a software linked with the CRM database which allows to send mass whatsapp or text messages. This means communication can happen more often and targeted, in peoples\u2019 preferred language. People get a message once their voucher is uploaded and are informed about their personal (left-over) balance. <\/p>\n\n\n\n

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